Customer reviews of Autoroj

By Christina M on 21 December 2019 | Verified purchase

Purchased a fiat Oct 2nd for £7500 at present I have had to spend £500 to put right issues! My head gasket has just gone on me that is going to set me back £595!! An independent mechanic has told me there is no way I have done that it was either gone or going when I bought it! The car did go back to autoroj on one occasion but I was just told nothing wrong with it! Also came back with a broken air box!! My warranty is useless £50 excess and only £250 max pay out!! I have had a very bad experience buying this car if you do buy a car from autoroj make sure you check EVERYTHING!! I didn’t and it has been a very costly lesson to learn!!! I have a very poorly parent to look after my car is my lifeline the stress I have endured in the last few months have made me wish I had never bought the car!! I suffer from an anxiety disorder this has not helped in the slightest!!

Reply from Autoroj on 10/01/20

Hi Christina, we are sorry you feel this way, you called us on 28/11/19 having taken the car to your mechanic and had numerous jobs carried out without notifying ourselves or the warranty company first, your mechanic said there was still issues so you then called us we had the car in and offered you a courtesy car which you refused, our workshop carried numerous checks and pressure tests we did 200 miles road test in the vehicle and we were happy to return the vehicle to yourself, this is the last we have heard from you until this review, we cant understand why you haven't called us prior to this review as we would have arranged it to be in and if there were any issues we would have had them repaired, it is a great shame you feel you have had to leave this tarnishing review as we are very proud of our excellent customer service and our 5 star reputation, regards Joe and Maisie

By Justine A on 26 November 2019 | Verified purchase

Couldn't have asked for a better service! Great vehicle. Professional. Quick response. Door to door service. Reliable and friendly family business. Highly recommend Autoroj to everyone!

Reply from Autoroj on 02/01/20

HI Justine, Thank you for your 5 star review, I Hope you are enjoying your Jimny, Happy New year! Cheers Joe

By Jason M on 31 August 2019 | Verified purchase

Purchased a fiat 500 for my daughter from Joe , Joe is a really nice guy and put us at ease straight away . Very good communication through out , the car was serviced and MOT ‘d as promised. It’s been a pleasure to do business with him. Many thanks from J and A

Reply from Autoroj on 17/09/19

Hi Jason, I hope your daughter is enjoying her new Fiat 500! Cheers Joe

By David W on 29 August 2019 | Verified purchase

Absolutely brilliant, Joe was great to do business with nothing was too much trouble, no hard sell let me test drive car on my own and did jobs on the car before I picked it up, ie cam belt and water pump plus a few other bits and bobs, will definitely go back again can't recommended him enough thank you so much joe

Reply from Autoroj on 02/01/20

Hi David, Thank you for your kind words, I hope you are enjoying your Ford Focus ST-3 Cheers Joe

By Andrew D on 24 August 2019 | Verified purchase

From start to finish this was a very straightforward and excellent service. Questions were answered very quickly, the paperwork was all ready to complete upon arrival and the car was immaculate inside and out.

Reply from Autoroj on 17/09/19

Thanks for the 5 star review Andrew Cheers Joe

By Charlotte B on 24 August 2019 | Verified purchase

Very friendly guy helpful and he put a full years mot and did me a service on a car which we brought from him

Reply from Autoroj on 17/09/19

Hi Charlotte, I hope you are enjoying your new SX4, thanks for your goof feedback! Cheers Joe

By Callum L on 18 August 2019 | Verified purchase

Amazing experience buying my first car! I would recommend it to anyone!

Reply from Autoroj on 24/08/19

Hi Callum, I hope you enjoy your new car! Cheers Joe

By Richard I on 06 August 2019 | Verified purchase

Very friendly, did want they said they where going to do . Didn’t try to hard sell me the car , had all the information that I needed and let me take car out for a test drive on my own , really good and car was ready and waiting for me to pick up on the date we agreed,

Reply from Autoroj on 13/08/19

Hi Richard, thanks for your kind words, hope you are enjoying your new Focus ST! Cheers Joe

By Rosalind H on 16 July 2019 | Verified purchase

Fantastic dealer! Car was fully serviced before taking it away. Came with 3 months warranty which came in handy as my coolant pipe broke due to age. Car went back to Autoroj and he fixed it incredibly quickly due to me being a nurse and needing it for work! Less than 48 from drop off to pick up! Thank you again for everything!

Reply from Autoroj on 17/07/19

Hi Rosalind, thank you for your kind words, I hope all goes well at University! Thanks Joe

By Louise M on 09 July 2019 | Verified purchase

I found Joe at Autoroj very helpful and not a pushy salesman type and I travelled far ro view a car as so impressed with the website and the quality cars he had for sale and it was worth the travel because he had so much to choose from so even if the car in mind hadnt been for me I would of definately found another off her forcourt. He made the buying process so easy sorted my tax out and answered any questions I had and I would recommend this garage to everyone

Reply from Autoroj on 17/07/19

Hi Louise, Thank you for the 5 star review, I hope you enjoy your new Abarth 595 Trofeo! Thanks Joe